FAQ's

We will ship from US, CZ, CN warehouse depend on customer location and stock availbility.

For most of countries , we provide free shipping, but some remote areas, including islands, etc.,free shipping is not provided. Buyers need to pay part of the shipping fee. 

Currently, do not offer home delivery service.

1.Track your order status on website;
2.ContactSupport@ortur.netfor more details.

Of course, 20W applies to all Ortur and Aufero machines. By connecting with the OUC board, you can upgrade your laser power solely, but we most recommend OLM3 and 20W combination.

Flat type structure can better offset the stress during X-axis movement, suppressing vibration in the X-axis direction, making for better engraving accuracy.

1.Occupies a small location. Ideal for creators in the home, garage or small studio.
2.Light weight. Can be carried out for operation.

10W focuses on fine engraving and cutting.
20W focuses on advanced cutting and multi-material engraving.

If you have high specialization needs, it is a good choice to buy both of them.

Laser cutting works by allowing a high-powered, highly focused laser beam from a laser generator to pass through the material, leaving a clean cut and a smooth finish. More clearly, the laser beam heats the surface of the material to its melting or boiling point while a high-pressure gas aligned with the laser beam blows the melted or vaporized material out of the cut area. As the laser beam passes through the material, it eventually leaves a kerf in the material.

After 10,000 hours of use, the laser's power drops by 15%, dirty lenses can cause you to lose the laser power. For cleaning, you can use cotton swabs dipped in isopropyl alcohol or special wipes for optics and photography.

a) Emergency switch - One press and the whole machine will stop ALL operations.
b) Safety Lock – A Key will lock or unlock the machine. Without this key no operations will be possible.
c) Movement Detection – Pan, Tilt, Shock and Position sensors will stop the machine if an abnormal motion of the machine Is detected.
d) Laser Exposure and Duration Detection – If the firmware detects that the Gcode sent to it will have the machine use too much power without being moved, it will immediately stop the laser beam and issue an alert.
e) Voltage & Current Monitoring – The Ortur Laser Master 3 can read, monitor and detect any abnormal behavior of the power delivery system. Drop on voltage of excess power requirements from the machine components will result in a machine halt to keep the components safe.
f) Connection detection- A laser engraver cannot lose connection to its host streaming channel. If the connection to the host computer/Device is lost the machine will halt operations.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. To start a return, you can contact us atSupport@ortur.netand send picture of product condition. If your return is accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

All products sold on our website come with a one-year technical warranty for non-human causes.
Please email at ✉️support@ortur3d.com